Feedback is hard. Giving it, receiving it, absorbing it, acting on it — all of these things require openness and a willingness to communicate honestly.
But whether we’re talking about our personal relationships, our professional lives, or society itself, dealing with feedback is essential if we want to meet our goals, grow, and improve.
In this episode we look at feedback in two forms. First, we chat with Gerald Hastie, Evernote’s Director of Customer Experience, to learn more about how Evernote’s customer support and Help Cente
r are working to address feedback from the public. Then we sit down with Kim Scott
, author of the new book Radical Candor: Be a Kickass Boss without Losing your Humanity
, to learn how building a culture of candor at work can help us all become more effective in whatever we do.